About Eagle Insurance Brokers
Eagle Insurance Brokers are 'full service' insurance brokers with offices in Byron Bay, Port Macquarie and Kempsey. We also have a network of authorised representatives in Sydney, Coffs Harbour and Ballina.
Both managing directors, David Bailey and Matthew Denehy have a long and intense history in general insurance and broking. Significantly, Rodney Freeman, Wayne Russell, Michelle Govier, Sue Jenkins, Paul Ellison, Sharon McIver, Andrew Farrar and Cassie Brady have been involved in insurance over their professional career - combined there is more than 440 years of experience, connections and wisdom.
There are five important areas where Eagle Insurance Brokers can make a real difference to how insurance works for you:
Price - We offer the best quality at the lowest price available at the time.
Product - We find the best option available from throughout the market for any particluar insurance product.
Service - Our on-going service is just as important as our initial service.
Relationship - We don't think of our clients as 'transactions', we provide high value, personalised service to meet their specific requirements.
Efficiency - We deliver the most efficient service without fail.
How your Eagle Insurance broker works for you
An Eagle Insurance broker acts on your behalf. We act for our clients, not the insurance companies - just the same as an accountant or lawyer acts on behalf of their clients. We will advise you on all aspects of insurance to find the correct style of policy for the best price available at the time.
A broker gives advice about issues which could have an enormous effect on you which is why they come under a very strict code of conduct and professional standards.
1. On contacting Eagle, you will be quickly referred to one of our brokers specialising in the type of insurance you are seeking.
2. Over phone or by emaill, your broker will identify what particular policy requirements you have and will explain options to you.
3. Your broker will then submit your insurance request 'to the market'. The 'market' is the insurance companies , or underwriters, who Eagle deal with. Eagle have access to more than 120 companies in Australia and internationally including Lloyds of London. The choice of underwriter approached by us varies, and is determined by what type of risks you wish to insure against.
4. Your broker will then review the premiums, terms and conditions from the different insurers we have approached. Your broker will get back to you providing and explaining choices in a clear way and answering any of your questions.
5. If you need to make a claim, we're here for you. Your broker will refer you to our claims specialist who will gather appropriate details from you and submit your claim to the insurer on your behalf. We will make all the phone calls and follow up, providing instructions on what to do next.
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